CANCELLATION POLICY
Please be aware that we are unable to cancel orders with less than 10 days notice. In some, but not all cases, it may be possible for us to offer full or partial store credit for a future purchase in the event of a cancellation. Amount of potential store credit depends on how much work has already been done on the cancelled order
RETURNS AND REFUNDS
Our product is perishable. If you do not pick up your order, we do not give a refund.
If you try one of our products and just don’t care for it, then we hope you try something different next time; however, a refund will not be given. If we have made a genuine mistake (the wrong item was received), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and shipped correctly, but a flavor or texture didn’t meet a personal preference. Most people love our flavors, but it’s impossible to predict everyone’s particular taste preferences. If something has gone wrong, please let us know right away!
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thecakeisaliebakery.com
ALLERGEN WARNING
Menu items may contain or come into contact with Wheat, Eggs, Tree Nuts, Peanuts, Soy, Milk. All items are baked in a limited space kitchen and while we do our best to ensure the quality of every product, it’s impossible to completely prevent cross contamination. While not every product contains these allergens, we still recommend avoiding all products if you have any of the allergies listed above.
DISCLOSURE
Please allow up to 3 weeks processing. While we would like to get your treats to you as quickly as possible, we are a small business with limited space, time and staff. We appreciate your business and assure you it will be worth the wait.